Privacy policy.

Convergence Life (“Convergence,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we protect your information, including details about SMS communications.

Information We Collect
We may collect the following personal information when you interact with our services:
    •    Name, phone number, email address, and mailing address
    •    Emergency contact information
    •    Case management or referral details provided by partnering agencies
    •    Information you voluntarily provide to us (such as intake forms or service requests)
    •    SMS opt-in consent (when you sign up to receive text messages)

How We Use Your Information
We use your personal information to:
    •    Communicate with you about housing, case management, and program updates
    •    Send reminders about appointments or services
    •    Share relevant information about available resources
    •    Improve our services and fulfill program requirements

Sharing of Information
We do not sell your personal information.
    •    We may share necessary information with healthcare providers, case managers, or referral partners for the purpose of coordinating your care and services.
    •    We may also share information when required by law.
    •    SMS consent is not shared with third parties.

SMS/Text Messaging
By providing your phone number and opting in, you consent to receive SMS messages related to Convergence programs, appointments, and service updates.
    •    Message and data rates may apply.
    •    You may opt-out at any time by replying STOP.
    •    Your SMS consent will never be shared with third parties or affiliates.

Your Privacy Choices
    •    You may update or correct your personal information by contacting us directly.
    •    You may opt-out of SMS messages at any time.
    •    You may request that we delete your information, subject to legal or contractual requirements.

Security
We use reasonable safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Convergence Life
Email: info@convergencelife.org
Phone: (707) 266-7172